Privacy Policy

At Oak Wells Aquatics, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines the types of information we collect, how we use and protect that information, and the choices you have regarding your personal data. By accessing or using our website or services, you agree to the terms of this Privacy Policy.


Information We Collect:

1.1 Personal Information:

We may collect personal information that you provide to us voluntarily when you interact with us, such as when you make a purchase, sign up for our newsletter, or contact our customer support. This information may include your name, email address, phone number, billing and shipping addresses, and payment details.


1.2 Website Usage Information:

When you visit our website, we may collect certain information automatically, such as your IP address, browser type, operating system, referring website, pages viewed, and the dates/times of your visits. We may also use cookies and similar tracking technologies to collect this information.


Use of Information:

2.1 We may use the personal information we collect for the following purposes:


To process and fulfill your orders and provide customer support.

To send you important information about your account, products, or services.

To improve our website, products, and services based on your feedback.

To personalize your experience and provide you with tailored content and offers.

To communicate with you about promotions, events, and new products.

2.2 We may use website usage information for the following purposes:


To analyze trends, administer our website, and gather demographic information.

To track users' interactions with our website and improve its functionality.

To customize and deliver targeted advertisements and measure their effectiveness.


Information Sharing:

3.1 We may share your personal information with third parties in the following circumstances:


With trusted service providers who assist us in operating our business and providing services to you (e.g., payment processors, shipping carriers).

With your consent or at your direction, such as when you choose to participate in a third-party promotion or giveaway.

To comply with legal obligations, enforce our policies, or protect our rights, property, or safety.

3.2 We will not sell, rent, or lease your personal information to third parties for marketing purposes.


Data Security:

4.1 We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet or electronic storage system can be guaranteed as 100% secure.


4.2 We implement industry-standard physical, technical, and administrative safeguards to maintain the confidentiality and integrity of your personal information.


Your Choices:

5.1 You have the right to review, update, and correct your personal information by accessing your account settings or contacting us directly.


5.2 You may unsubscribe from our marketing communications at any time by following the unsubscribe instructions provided in the email or contacting us.


Third-Party Links:

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of those third parties before providing any personal information.


Children's Privacy:

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will promptly delete it.


Changes to this Privacy Policy:

We may update this Privacy Policy from time to time. Any changes will be effective when we post the revised policy on our website. We encourage you to review this Privacy Policy periodically.

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